FAQ – Payroll

Firstly, check your Junk or Spam folder in your email – sometimes the payslips default to these folders.

If the payslips are not in either of the above, please ensure that your employer has provided us the correct email address for you to receive payslips to. Please speak directly to your manager and get him/her to email in to payroll@solve.ie with the correct email address for you.

A member of the team will pick the email up there and will get you sent your payslip as soon as possible.

You will have received an email with your PIN in the same week that you received your first payslip. If you cannot find this please email payroll@solve.ie.

Prior to running payroll, we retrieve latest RPNs from Revenue. If you are on emergency tax, you will need to contact Revenue directly as Revenue cannot discuss individual employee tax affairs with the payroll agent.

You can contact the Employee Helpline on (01) 738 3636 or log in to your Revenue MyAccount.

Prior to running payroll, we retrieve latest RPNs from Revenue. If you have any queries regarding your tax circumstances, you will need to get in touch with Revenue as Revenue cannot discuss individual employee tax affairs with the payroll agent.

You can contact the Employee Helpline on (01) 738 3636 or log in to your Revenue MyAccount.

Any queries regarding your pay or holiday entitlements need to be taken up directly with your manager.

We only process the payroll and hours worked per the timesheet provided by your employer.

Please note that under PAYE modernisation, enacted on 01/01/2019, that any end of year statements (P60s) for 2019 are no longer provided by the employer.

The employee retrieves the information themselves via their online revenue account.

Please log on to your Revenue MyAccount or contact the Employee Revenue Helpline on (01) 738 3636.

Please note that under PAYE Modernisation, enacted on 01/01/2019, P45’s is no longer provided by an employer.

Instead, an employee’s leave date will be reported to Revenue in the final payroll submission made for that employee. Once a leave date is entered in the payroll software, this leaver information will automatically be included in the PSR for the relevant pay period.

Employees can directly manage all their tax details and employment commencements and/or cessations themselves via their online Revenue MyAccount.

Please log on to your Revenue MyAccount or contact the Employee Revenue Helpline on (01) 738 3636.

Any queries regarding your pay or holiday entitlements need to be taken up directly with your manager. For more detail on this you can visit www.citizensinformation.ie/en/employment

Any queries regarding your pay or holiday entitlements need to be taken up directly with your manager. For more detail on this you can visit www.citizensinformation.ie/en/employment

You may get Illness Benefit from the Department of Social Protection (DSP) if you cannot work because you are sick or ill. Illness Benefit is paid directly to you without any deduction of income tax. It is taxed by reducing your tax credits and rate band.

No PRSI or USC is payable.

You must apply for Illness Benefit within 6 weeks of becoming ill. No payment is made for the first 6 days of illness, which are known as waiting days. Waiting days do not apply if you are diagnosed with COVID-19 or if you are medically required to self-isolate.

Please see the link below in relation to Illness Benefit for Covid-19

https://www.gov.ie/en/service/df55ae-how-to-apply-for-illness-benefit-for-covid-19-absences/

Maternity benefit is taxable. In PAYE cases, the employer will not be required to include the benefit as part of pay for PAYE purposes.

Instead, where possible, Revenue will collect the tax due on this income by adjusting the tax credits and standard rate band in respect of recipients and issuing a revised Revenue Payroll Notification to the employer.

The adjustment to the tax credits and standard rate bands will be the main method of taxing these benefits.

The EWSS scheme came into effect on 1st September 2020, and it is a scheme whereby an employee’s earnings dictate the subsidy amount that may be refunded in respect of that employee.

Please see link below to more elaborate outline of the scheme, including the employee’s earnings chart and the subsidy amount attributed to each earnings band (pg. 17, very bottom of page)

https://www.revenue.ie/en/employing-people/documents/ewss/ewss-guidelines.pdf

In summary, the scheme is open to employers who file their payroll submissions electronically through Revenue Online Service (ROS), and in order to avail of the EWSS, employer’s must possess up to date tax clearance.

This tax clearance must be maintained for the duration of the scheme in order to receive the applicable EWSS payments.

If you have up to date tax clearance, we at Solve as your payroll agent can register you for the EWSS.

Please email payroll@solve.ie as soon as possible confirming that you are eligible and wish to register for the scheme. A member of the team will pick this up and go through the registration process with you.

The COVID-19 Pandemic Unemployment Payment (PUP) and COVID-19 Temporary Wage Support Scheme (TWSS) were paid to individuals as untaxed amounts and are liable to income tax at the end of the year. For full details on this and how it can be repaid please visit –

https://www.revenue.ie/en/life-events-and-personal-circumstances/pup-tax-liability/index.aspx